At Radium Sign, we value your privacy and are committed to protecting your personal information. This Refund and Cancellation Policy outlines how we collect, use, and share your information when you use our website. Please review this policy to understand your rights regarding refunds.
We collect the information you provide when you use our website, such as when placing an order. This information may include your name, email address, phone number, and payment details.
We use your personal information to process your orders, deliver services, and communicate with you. Additionally, we use it to improve our website and comply with legal obligations.
Radium Sign does not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with trusted third-party service providers, such as payment processors, to facilitate our services. These third parties are required to maintain the confidentiality and security of your personal information.
We do not offer refunds for any fees paid towards the issuance of a Digital Certificate once the application number is generated or the certificate has been issued.
However, in cases where we refuse to issue a certificate, we will refund any paid fees unless the applicant:
If the applicant is responsible for submitting incorrect information that affects the certificate details, no refund will be issued.
All refund requests must be made within 5 business days from the date of payment. Submitting a refund request will terminate your rights to use our services and any related warranties. Refunds issued will be limited to the fees paid, and no further compensation will be provided for issues such as data entry errors, service availability, or security breaches.
Customers must submit all required documents within 24 hours of placing an order. If this deadline is not met, the order will be placed on hold. In cases where the digital certificate processing or token reset has already begun, the order cannot be canceled. Any cancellations will be subject to a deduction of processing fees.
As an RA (Registration Authority), we adhere to the policies of the CA (Certifying Authority) and CCA (Certification Authority Controller). In the event of delays or additional requirements from these authorities, we will comply accordingly.
We will not process any refunds if the subscriber enters incorrect data, leading to errors in the certificate. Please ensure that the information provided is accurate.
Refunds issued by Radium Sign will not exceed the amount of fees paid by the customer. This refund serves as the maximum relief in cases involving technical errors, service delays, or security concerns.
Refunds, if approved, will be processed within 7 business days from the approval date. Any approved refund will be subject to a 3% deduction for payment gateway charges.
We do not accept returns or refunds for any physical products. All digital products are final, and no returns or refunds will be processed.
If a refund-related issue arises that is not covered in this policy, we reserve the right to resolve the matter at our discretion.
Radium Sign reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to this policy will be posted on our website, and the updated policy will apply to all transactions made after the changes are posted.
For any questions or concerns about this Refund Policy, or if you wish to initiate a refund request, you may contact us through the following channels:
As an RA (Registration Authority) under the PKI (Public Key Infrastructure) hierarchy, we follow policies mandated by the CA (Certifying Authority) and CCA (Certification Authority). Delays or requirements are addressed according to their instructions.
This Refund Policy applies to all purchases made through the Radium Sign platform and is effective as of the date mentioned on our website. By making any purchase or using services from Radium Sign, you acknowledge and agree to this Refund Policy. Please make sure to read and understand this policy before making any purchase.
Thank you for choosing Radium Sign for your digital signature needs!
Last Updated: 15-Oct-2024